Return and Exchange Guidelines
Last Updated: 11/27/25
We (the m. sisters) aim make things right. In that vein we aim to make our returns and exchanges program as simple as possible for our valued customers.
Returns - We will issue a full refund, including any applicable sales taxes, for any
products returned within the requirements outlined below. Please note that any shipping fees you may have paid in connection with your purchase are non-refundable.
Exchanges - Free for equal value products. If you choose to exchange for higher value
products, we will collect the difference from you prior to shipping. For
lower value products, we will refund the difference to your original
payment method. Exchanges will be shipped to the same address as your
last order unless otherwise specified. Shipping for exchanges is free.
Customers outside the US & Canada - Refunds for any import/customs/duty fees/sales taxes charged to you at the time of import or delivery should be sought through your local customs bureau. msisters.mov cannot provide any coverage for this.
Final Sale Items - Some items are considered final sale and are not eligible for returns or exchanges. Final-sale items will be noted as such in their descriptions. Please review all
information in the descriptions of products you are interested in prior
to purchase.
Requirements for returns & exchanges
Within 30 days - you must send a request to our contact page about any issues with any requests sent offsite, likely ignored.
Includes original packaging & product in like-new condition -
Any returned product(s) must be returned with any original packaging,
and in the condition in which the product(s) arrived. If your return is
accepted, we will issue a refund or an exchange depending on your stated
preference.
msisters.mov may reject the returned product if there is damage to the
product and/or product packaging. If a returned product is rejected, no
refund will be issued to the customer, and the customer may choose to
have the product shipped back to them at their own cost. If the customer
chooses not to ship the product back to them,
msisters.mov will recycle or dispose of the item.
Process
1. Contact us at the page listed in our site's footer.
2. If an order or product is deemed eligible for return, we will email you a return label. Follow the instructions in the return label email to ship the product back to us. Ensure all personal belongings, if applicable, have been removed from the returned goods.
3. Drop the package off at the shipping carrier's location.
4. Reply to your email from support to confirm.
Belongings Accidentally Shipped With Returns
Please use the contact page immediately if you believe you may have accidentally shipped personal belongings along with your returned merchandise. Mistakes can and do happen, and we would love not to hold onto your belongings!
If we are able to locate the item(s), msisters.mov will make a reasonable effort to arrange the return of your belongings with you. msisters.mov may, at its sole discretion, collect a shipping fee in exchange for the return of personal belongings.
Thank you for supporting us!